January 15, 2025

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The AI Agent Advantage: Why Your Business Needs One


Supercharge Your Business with AI Agents

A group of people are sitting around a table with laptops.

What are AI Agents?

Put simply, Artificial intelligence (AI) agents are software programs that can interact with their environment to complete tasks. They can be used for a variety of purposes, including customer service, marketing, and sales.

AI agents can be a great way for Aussie small and medium-sized businesses (SMBs) to improve productivity and reduce costs. Here are some of the (high level) benefits of using AI agents:


  • Improved customer service: AI agents can provide 24/7 customer support, answer questions, and resolve issues quickly. This can free up your human customer service representatives to focus on more complex tasks. Check out our example on the home page of the In Cahoots Co website! or give it a go via the widget to the bottom right of this blog! (best on phone or you need a mic).


  • Increased sales: AI agents can be used to identify and target potential customers, generate leads, and close deals. This can help your business to grow revenue.


  • Reduced costs: AI agents can automate repetitive tasks, freeing up your employees to focus on more important work. This can help you to reduce your labour costs.


  • Improved decision-making: AI agents can analyse data and provide insights that can help you make better decisions about your business.
A woman is writing on a whiteboard in an office.

How to get started with AI agents


If you're interested in using AI agents in your business, there are a few things you need to do:


  • Identify your needs: What do you want AI agents to do for you?


  • Choose the right AI agent: There are many different AI agents available, so it's important to choose one that meets your specific needs.


  • Implement the AI agent: Once you've chosen an AI agent, you need to implement it in your business. This may involve integrating the AI agent with your existing systems.


  • Train the AI agent: AI agents need to be trained on your data in order to be effective.


  • Monitor the AI agent: Once your AI agent is up and running, it's important to monitor it to ensure that it is working properly and that it is meeting your needs.

Using AI agents can be a great way for small and medium-sized businesses to improve their productivity, reduce costs, and grow their business.


If you're considering using AI agents, I encourage you to do some research first and explore the different options that are available - or if you are not sure, we are here to help!

Challenges of using AI agents

AI agents can be complex to implement and require substantial computing resources or require software subscriptions at various price points. However, the benefits of using AI agents can outweigh the challenges for many small and medium-sized businesses.


If you're considering using AI agents in your business, it's important to be aware of the challenges involved. However, with careful planning and execution, you can successfully implement AI agents and reap the benefits.


If you would like help or just simply curious about what platforms or solutions could benefit your business, reach out to Ben Hayward at In Cahoots Co to learn more!

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