Privacy Policy

Introduction: In Cahoots Co (ABN 62 651 323 410) provides marketing and web design services to help brands and businesses to be seen, heard and found. We care about your privacy and recognise the value in protecting personal information, which forms an important part of our relationship with clients. This Privacy Policy explains how we collect and handle your personal information.

As a small business, In Cahoots Co applies on a policy basis the privacy principles set out in the Australian Privacy Act 1988. The privacy principles guide how we collect and manage your personal information, including (but not limited to):

·      being transparent about our personal information handling practices,

·      limiting collection of personal information to that which is necessary for our functions,

·      understanding our business purposes, and restricting our use and disclosure of personal information in that regard, and

·      taking reasonable steps to keep the personal information we have secure.

Who we collect personal information from

Personal information is information that identifies a person (or could reasonably lead to them being identified).

When undertaking our functions and providing services, we collect some personal information. The types of personal information we may collect and use depends on our relationship with you. We may collect personal information from the following groups of people:

·      Website visitors – We collect some personal information when people visit our website.

·      Clients and prospective clients – Our clients are generally businesses, organisations, companies, and government departments and agencies. Due to the nature of our services, In Cahoots Co, for the most part, collects the information of individuals in their professional capacity. The personal information we collect generally includes details of our client’s nominated contact person, as part of their role within the client organisation.

·      Subscribers – We collect and use some personal information where you choose to stay up to date with In Cahoots Co.

·      Job applicants – We collect personal information of job applicants, and (where relevant) an applicant’s referees. 

Personal information we collect

Depending on our relationship with you, and the how you interact with us, the personal information we collect may include:

·      Name

·      Contact information (such as your phone, email, address and/ or other contact details you provide to us such as your Skype details)

·      Details of your enquiry or communication with us

·      Your availability (when booking an appointment with us)

·      Payment information (including billing name, phone and address; payment preference; payment amount; credit card and/ or bank details)

·      Website usage information including through the use of ‘cookies’, see our Cookie Notice <link to Cookie Notice>

·      Access and correction request or privacy complaint information

We may also have access to personal information held by our clients, in relation to their customers or clientele. We may access client’s customer information, for example, as part of managing our client’s email marketing, social media or website analytics. If we need to access or handle this personal information held by our client, we will only use it for the purpose of providing our services as part of our agreement with our customer.

When we collect personal information

We collect personal information when you:

·      Visit our website (www.incahootsco.com.au)

·      Contact us or send us an enquiry, including through our ‘Contact Us’ form on our website

·      Make an appointment with us

·      Communicate with us as part of our services

·      Choose to subscribe to receive news and exclusive offers from us to stay up to date with In Cahoots Co

·      Make a payment for our services

·      Contact us via social media

·      Send us an access or correction request, or make a privacy complaint

Why we collect and use personal information

We collect and use personal information for a number of reasons, including to:

·      Understand how people interact with our website to improve website functionality and user experience

·      Respond to your enquiry or to communicate with you about our services

·      Provide our marketing and web design services

·      Send you news and exclusive offers to stay up to date with In Cahoots Co

·      Book an appointment with you

·      Process your payment for our services

·      Respond to your requests to access or correct your personal information

·      Respond to your privacy question or complaint

How we make sure your information is accurate

From time to time, we may confirm your information to ensure the personal information we hold about you is accurate, complete and up to date; especially if it has been some time since we were last in touch.

Who we share your personal information with

In Cahoots Co uses external parties (i.e., service providers) to provide services and functions on our behalf. In order for our service providers to provide these services, we may share personal information that relates to the services being provided. We have contractual arrangements in place with all vendors that includes strict security controls. We also ensure that our service providers only process personal information for the purpose it was provided to them, and not for any other purpose.

Our service providers that handle personal information to provide services on our behalf include:

Google Analytics

Provides analytic services, refer to the Google Privacy Policy

Agile CRM

Provides online appointment booking services, refer to the Agile CRM Privacy Policy

Amazon Web Services

Provides cloud storage services, refer to the AWS Privacy Notice

Duda

Website builder (CMS) Duda Privacy Notice

Google

Provides data storage services, refer to the Google Privacy Policy

Stripe Payment Gateway

Provides payment processing services, refer to the Stipe Global Privacy Policy

Microsoft

Provides Microsoft products and services, refer to the Microsoft Privacy Statement

Facebook Messenger

Provides our interactive chat services, refer to Facebook Data Policy

Mailchimp

Provides client relationship services, refer to Mailchimp Privacy Policy

We do not sell or share personal information with any advertisers, sponsors, content providers, media outlets, law enforcement or any other person or entity, unless:

·      We have your express permission, or

·      There is a lawful ability or requirement for us to do so.

Remaining anonymous

There may be times where we are able to interact with you anonymously or through the use of a pseudonym, such as, when you contact us with a general question. 

However, due to the nature of our other functions and the services that we provide, we may be unable to interact with you anonymously.

How we communicate with you

In Cahoots Co may contact you from time to time about our services. There are certain communications that we must send to you as part of providing our services, such as emails about our services being provided, and payments and account information.

Where you choose for us to do so, we also use your personal information to send you news and exclusive offers to stay up to date with In Cahoots Co and promote our services. If you choose to receive emails that promote our services, and later change your mind, you can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of our promotional emails, or by contacting us at hello@incahootsco.com.au.

How we manage your personal information

In Cahoots Co securely manages and disposes of personal information that we collect and process, whether it is held in hard copy or electronic format.

Storage

In Cahoots Co holds and stores some personal information to carry out our functions and provide our services. We use service providers to store specific types of personal information (such as website usage information, appointment information, client contact information) on our behalf. The personal information stored by service providers relates directly to their functions and services.

Retention

We keep your personal information for different periods, depending on the purpose that it was collected for. Where we no longer require personal information for the purpose it was collected, we will securely destroy that information.  

Where we collect information from prospective clients (for example, for a quote) and they do not become a client, the information will be deleted within 60 days of their first contact.

Security

Protection of personal information from unauthorised access, disclosure, alteration or loss is a priority for us. Any concerns about the security of personal information collected or processed by In Cahoots Co should be reported to us on hello@incahootsco.com.au.

Interacting with our social media accounts

In Cahoots Co maintains a number of social media accounts including Facebook, LinkedIn, YouTube and Instagram. We use these social media accounts for the purpose of marketing and pushing out information about our services.

Before you send us information via our social media accounts, please be aware that personal information supplied to us through or posted by us on any social media platform becomes captured by that platform’s privacy policy. As such, you may choose not to share personal information with us via our social media accounts, and contact us directly using the Contact Us form available on our website.

Access and correcting your personal information

In Cahoots Co supports your right to:

1.    Access personal information we hold about you, or

2.    Correct your personal information, where you think that it is inaccurate, incomplete or out of date.

If you would like to access personal information that we hold about you, we are happy to tell you what it is. We will not, however, tell someone else what personal information we hold about you (unless you permit us or there is a lawful ability or requirement to do so).

If you think the personal information we hold about you is incorrect, out of date or misleading, we are happy to correct it. Please contact us at hello@incahootsco.com.au.

Send us your questions or concerns

If you have a question about this Privacy Policy or are concerned about how we handle personal information, please contact us:

Online:       via our Contact Us form on our website

Phone:       0419 197 431

Email:         hello@incahootsco.com.au

Address:     Privacy Officer
Tenancy G, Circa 160
160 Brisbane Street
Ipswich QLD 4305

Changes to this Privacy Policy

From time to time, we may update this Privacy Policy to ensure that our personal information handling practices are correctly reflected. If we make a change to this Privacy Policy, we will publish the new Privacy Policy on our website.

Policy last updated: September 2021